Introduction. Structured communication is a generic term to describe a strategy to standardize on how information is organized. Although situations vary greatly, for many purposes structured communication establishes expectations for
- Information gathering and organizing activities
- Anticipating the information needs of the other party, and
- Sequencing information presentation.
Time pressure and multi-tasking is a way of life in many settings. In aviation, for example, communication between a pilot and an air traffic controller is governed by regulations, and is practiced extensively during training.
Situation, background, assessment and recommendation (SBAR) is a form of structured communication, often recommended in health care. Failures in using SBAR include not describing the purpose of communication, not getting and organizing information needed, and not thinking through what are the requests if any. It takes deliberate practice to communicate well in SBAR format.
Expectations. There are two assigned videos in this section, the first of which is less than a minute. You are required to submit your reflections after watching both videos. Click the video links below to watch. Then click the link Submit Assignment ABOVE, to show the submission area. You can write your reflections in a file and then copy and paste, or write directly into the space provided. Do not forget to submit.
Write down your reflection (300 words or less) using these three questions as a guide:
- For the first video below, what shortcomings do you see in the caller’s presentation of information and requests?
- For the second video, what do you do routinely in comparison with what this nurse is demonstrating (in the call and likely has done before the call)?
- discussion 2-Project teams working on quality and safety improvement can benefit from awareness of human factors principles and concepts. Short, engaging videos may help team members to think beyond focusing on vigilance and to address system defects that may lead to human errors and patient harms. In your exploration of videos online for your course project, you may have seen great examples, especially on topics that are resonant with you.The discussion question is:
- What would be your personal story to explain the concept of work system to a healthcare professional?
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