1. Medication errors can occur at any point where the patient and healthcare system intersect. Define the term medication error. Using the PDSA model, describe how the informal nurse leader as well as a unit council might address the issue of multiple medication errors reported on their unit.
2. The term missed care refers to delayed, partially completed, or not completed nursing care interventions that can lead to patient complications. How do ethical principles and standards of care apply to missed care? What are the potential costs associated with missed care? How can the informal leader assist in reducing missedcare events?
3. The Agency for Healthcare Research and Quality (2020) reported on disparities in healthcare. Identify one health care disparity and how the informal leader can have an impact on reducing this disparity.
4. Seamless care is defined as the conditions and relationships to support seamless interactions among multiple providers within interdisciplinary teams or across care settings or sectors. Give an example of seamless care of the bedside nurse with two other members of the health care team (e.g., case manager, primary physician, pharmacist, social worker, therapist).
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