In the learning journal, you should record your activities, and record problems you may have encountered, as well as your notes and thoughts about the material. In addition, you should consider the following questions for reflection:
What does quality mean to you? How does good (or bad) quality affect you personally as a consumer? Have you had experiences where your expectations were exceeded, or on the contrary, not met? How did that change your opinion of the organization and its product or service?
Please answer these questions in 300 words or more. Your answer should reflect your personal experience and should be thoughtful and introspective.
Reading Assignment
Quality Management (Knowles) Chapters 2 & 3
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