Week 8 discussion

Explain how technology positively and negatively impacted communication in the workplace?

Discussion Rules:
Your initial post should be done by the Thur of this week at least a paragraph in length if not longer. And please respond to four classmates by Sunday Midnight to receive full credit your response should be at least a paragraph in length (meaning at least 5 sentences)

Reply

Technology has been impactful in transforming workplace communication, both positively and negatively. One of the positives is that technology has enhanced instant communication regardless of the location through tools such as Zoom, Slack, or Microsoft Teams (Hall, 2025). As a result, remote work has been enhanced, improving collaboration across departments. It has been easier to share files, stay connected, and hold virtual meetings, which have boosted productivity and flexibility in the workplace. All the same, despite the positives, technology has some negative impacts. For instance, employees may become overwhelmed and have reduced focus due to information overload through receiving too many messages, emails, or notifications. In addition, communicating digitally may lack body language and tone, which are important in enhancing interpretations and understanding.

References

Hall S. (2025). The impact of technology on business communication. Cambridge Advance Online.

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Mar 28 5:31pm| Last reply Mar 28 7:34pmManage Discussion by Sabrina-Amorette Burton

Reply from Sabrina-Amorette Burton

Technology has numerous positive impacts on communication in the workplace. It has made communication, more efficient and faster through things like emails and IM messages. Due to this there has been an high uptick in the ability to network with people across the world. For me personal as I Work from home most all my communication is done via IM, E-mails, or company wide e-mails. It has left a void for face to face connection and lack of a sense of camaraderie for coworkers outside my immediate circle. Sometimes there can be a misunderstanding causing a disconnect on projects or assignments.

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NZ

Mar 28 2:26pmManage Discussion by Naheth Zora

Reply from Naheth Zora

Technology has help shape the average workplace in many ways when it comes to communication. In terms of benefits, technology has allowed employees, supervisors, managers, and even customers to effectively communicate simultaneously regardless of distance, time, and location. The various technological advancements in cellular devices, apps, social media platforms, etc. have positively opened new doors to an easier way of communicating between company/business workers while also providing a means of various creative online workspaces where tasks and meetings or arrangements could be executed instantly. Although, despite the ease and effectiveness that technology has provided to all workplaces, many employees and managers have been caught abusing the benefits in ways where technology is actually seen as negatively impacting communication. In many circumstances, more gossip and insulting speech has been exchanged through these advanced online workspaces, which has negatively affected many workers’ emotional and mental states. Technology has also damaged people’s abilities to effectively communicate in person as they often grow to become very antisocial and comfortable with confrontation only through their screens.

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Mar 28 11:46am| Last reply Mar 28 2:26pmManage Discussion by Wafaa Polus

Reply from Wafaa Polus

Technology has both, positive and negative, impact on communication at workplace. On positive side it has improved efficiency and speed of communication at workplace. Digital tools like mobile, and laptops made instant communication possible even when there is geographical gap between two parties. Cost of paperwork, mailbox expenses, and manual recording all have been eliminated and there is cost efficiency now. Tools like Zoom and Slack has allowed for instant collaboration and made it possible to communicate with people who are anywhere in the globe. Now there are virtual teams who regularly meet and discuss things by locating at different places.

On negative side, it has reduced social cohesion which was main benefit of face-to-face and personal communication. It also does not support non-verbal communication like the personal communication does. There are problems of information overload and digital fatigue because of high volume of digital communication.

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