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Integrated Enterprise Systems IT402

CRN : ### Name: ### Name: ### Name: ### Name: ### ID: ### ID: ### ID: ### ID: ###

Instructions:

You must submit two separate copies (one Word file and one PDF file) using the Assignment Template on Blackboard via the allocated folder. These files must not be in compressed format. It is your responsibility to check and make sure that you have uploaded both the correct files. Zero mark will be given if you try to bypass the SafeAssign (e.g. misspell words, remove spaces between words, hide characters, use different character sets, convert text into image or languages other than English or any kind of manipulation). Email submission will not be accepted. You are advised to make your work clear and well-presented. This includes filling your information on the cover page. You must use this template, failing which will result in zero mark. You MUST show all your work, and text must not be converted into an image, unless specified otherwise by the question. Late submission will result in ZERO mark. The work should be your own, copying from students or other resources will result in ZERO mark. Use Times New Roman font for all your answers.

14 Marks

Learning Outcome(s): Instructors: State the Learning Outcome(s) that match this question

Project Description and tasks

Project title: Jarir Bookstore Business Process Improvement

Group requirement: 4 students per group

Submission Guidelines:

• Ensure all diagrams and analysis are clear and well-organized.
• Use real-world examples to back up your suggestions for process improvements.
• Submit your work as a single document by group leader only once

Total marks: 14

Marking criteria:

Tasks	Mark
Introduction	1 mark
Identify and Describe 5 business processes	4 marks
Modelling the As-Is Process using BPMN 2.0 (2 Models)	4 marks
Analysis of the As-Is Process	3 marks
Suggestions for Improvement	2 marks
Total	14 marks

Case study:

Jarir Bookstore, founded in 1974 in Riyadh, is one of Saudi Arabias largest retail chains specializing in books, electronics, office supplies, and educational materials. With more than 60 branches across the Kingdom and a rapidly growing ecommerce platform, Jarir has become a major player in the retail and digital marketplace. However, the companys rapid expansion has introduced several operational challenges, particularly in inventory management, online order fulfillment, and customer service efficiency.

Based on the above case study, you are required to do the following:

1 Marks

Learning Outcome(s): CLO1: Explain the interdisciplinary concepts, theories, and trends in ES and their role in supporting business operations

Question One

• Introduction:
• Identify and Describe 5 Business Processes
• Modelling the As-Is Process using BPMN 2.0
• Analysis of the As-Is Process
• Suggestions for improvement:

Giving a brief outline of the business model of Jarir Book Store, highlighting the current situation and the operational challenges

4 Marks

Learning Outcome(s): CLO2: Describe the development life cycle of ES and reengineering best practices.

Question Two

Identify and describe five key business processes at Jarir Book Store. For each process, provide:

• Description of the activity in details
• How the business process is performed?
• Identify the main Input and Output for each process.
  (If there are too many processes, focus on the most relevant one with current issues).

4 Marks

Learning Outcome(s): CLO4: Design ES architectural models for various business processes.

Question Three

From the business processes identified above, select 2 main business processes to create the BPMN 2.0 diagram representing the process, include Swimlanes for relevant participants.

Any BPMN 2.0 tool can be used (ex: Visio)

3 Marks

Learning Outcome(s): LO1: Explain the interdisciplinary concepts, theories, and trends in ES and their role in supporting business operations

Question Four

Analyse the business processes mentioned in the above step from the time and quality perspectives. Make sure to include the related issues and explain the impact on the business.

2 Marks

Learning Outcome(s): LO3: Discuss the issues and challenges associated with implementing ES and their impacts on corporate enterprises.

Question Five

As a business expert, what is the steps that Jarir Book Store must take into consideration to improve their business processes. Give suggestions focusing on operational efficiency and customer satisfaction.

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