Writing Question

PART 3

Write a 56 page strategic change management plan that describes how organizational culture affects healthcare management practices and the types of ethical challenges that can come with organizational change.

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Introduction

One of the biggest challenges for healthcare managers is balancing the responsibility to be good stewards of resources while also being financially responsible. Issues like conflicts of interest, billing practices, fraud, and abuse are just a few examples of the ethical problems that can arise in financial management. The concept of justice is key in making ethical financial decisions. Leaders must balance the needs of the market with the needs of patients, while also considering the fairness to their staff and community.

It is important to use formal ethical decision-making processes when handling ethical issues in healthcare organizations, and to understand how these processes differ from those in other industries. By developing an ethical mindset, choosing a personal moral stance, and adopting an ethical philosophy, you create a solid foundation for making decisions. Common mistakes, or decision traps, can happen in the decision-making process and can lead to failure. Being able to recognize and reflect on these traps is crucial for developing your own ethical decision-making skills.

Equally important is having a strong, ethically oriented organizational culture to help leaders face these challenges with integrity. Healthcare managers play a vital role in putting policies and procedures into place, as well as setting an example of ethical thinking and behavior.

For this assessment, you will evaluate a case study based on a hypothetical scenario involving healthcare management, patient care, and end-of-life considerations. You will utilize a formal decision-making process to evaluate this scenario based on the concepts and principles you have studied in this course and perhaps your own personal and career experiences.

Preparation

Scenario and Challenges

Jenny Baluyot, the healthcare administrator at Brookside Hospital, is faced with a serious managerial challenge in the Case Study Scenario:

• Ms. Baluyot must initially use excellent communication, investigative, critical thinking, and decision-making skills to immediately assess and deal with the situation she faces in her office when she arrives.
• She will then need to investigate and evaluate the validity of the claims related to medical procedures performed and ethical behavior of staff to appropriately address them with the family and within her facility.
• Finally, as an ethically minded manager and individual, Ms. Baluyot must be sure that Brookside Hospital provides Michael and his family with the discharge and end-of-life support they require.

Imagine yourself in Ms. Baluyot’s position, and work through the process outlined below.

Steps

Additional Requirements

• Written communication: Written communication should be free of errors that detract from the overall message.
• APA formatting: Resources and in-text citations should be formatted according to current APA style and formatting.
• Font and font size: Arial, 12-point, double-spaced. Use Microsoft Word.
• Number of resources: 35 scholarly, peer-reviewed articles.
• Length: 56 pages.

Review the rubric to learn the grading criteria for this assessment.

Part 4

Conduct an informational interview with someone you consider a moral mentor to get an inside view of current ethical issues in healthcare. Finish the assessment with a course reflection that highlights key takeaways, explains how you can apply those takeaways to your career, and identifies what other topics you would like to study next.

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Introduction

External market forces create significant challenges for healthcare managers. Changes in society, such as shifts in demographics, government policies, the economy, politics, laws, and even the weather, can impact the healthcare industry. These changes can happen on a global, national, state, or local level. To be effective, managers must keep up with current issues while also trying to predict and prepare for future changes.

Healthcare managers also face a wide range of regulatory agencies and organizations that govern the healthcare system. These can be mandatory or non-mandatory and operate at national, state, or local levels, including consumer advocacy groups. These organizations exist to protect the community and limit the power of the healthcare industry. Managers have a responsibility to understand, stay updated on, and comply with specific guidelines and regulations in their sector to maintain a good reputation for themselves and their organizations. Strategic planning, developing policies and procedures, training staff, and building a strong organizational culture are all ways to support this compliance. These tasks also give leaders a chance to show their commitment to the community.

Successful healthcare managers demonstrate their responsibility by serving as advocates for their organization and profession. Being active in professional organizations is a good way to build trust and integrity in the community. Many healthcare organizations adopt the concept of corporate social responsibility (CSR), which focuses on creating social value and strengthening community partnerships. This shows their commitment to the community and can have local, national, or global effects, depending on the type of healthcare organization.

Three major market forces are currently influencing our healthcare system. First, the shift from a patriarchal system to a managed-care system has significantly changed how healthcare services are delivered. Second, the aging of the baby boomer generation is causing major changes in the healthcare industry. Third, there is growing public interest in integrative medicine, particularly in areas like surgical recovery, pain management, and cancer treatment. These external forces are creating new ethical challenges that require organizations and managers to develop effective strategies, policies, and procedures to address them.

Preparation

Informational Interview

Based on the content and your learning experience from this course, identify and contact a moral mentor to interview. The interview offers an opportunity for you to obtain an insiders view of current ethical issues in the healthcare field. This interview also offers you a chance to increase your understanding of ways managers utilize ethical principles and strategic efforts to prevent and address them. Healthcare management professionals are often willing to support a learner’s progress through their educational journey by sharing expertise and experience and by discussing the real-life application of course concepts and material.

Information Requirements From Interviewee

• Link to contact information (for example, business email). Note that this is not to contact the healthcare professional personally but to verify the validity of the information provided. It is for reference only.
• Identify the contact’s position within the organization and length of employment in the position or organization. The interviewee should hold the title of director or higher.

Consider the Following in Your Interview

• Formal policies, processes, teams, individuals utilized.
• The influence and role of external regulatory policies and regulations.
• Influence of external forces.
• Influence of internal organizational factors.
• Ethical principles and theories.
• Role of personal moral integrity in leadership.

Required Questions for Interviewee

Course Reflection

Finally, you will reflect on your most valuable takeaways from this course, identify any immediate or future applicability of your learning to your career, and share what you would like to study further. Create a one-page list of resources for future use in your courses and career.

• Identify and explore the course material, learning experiences, or other takeaways were most valuable.
• Consider how this learning experience will impact and influence your career.
• Analyze the information, topics, materials, or resources you would like to further explore in the future.
• Create an annotated resources list for future use. Use APA formatting to create this references list.

Additional Requirements

• Length: 34 pages (23 page interview, 1-page reflection).
• Written communication: Written communication should be free of errors that detract from the overall message.
• APA formatting: Resources and in-text citations should be formatted according to current APA style and formatting.
• Font and font size: Arial, 12-point, double-spaced. Use Microsoft Word.
• Number of resources: 35 scholarly, peer-reviewed articles.

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