General Instructions PLEASE READ THEM CAREFULLY
The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well upresented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Learning Outcomes:
After completion of Assignment one students will be able to understand the following
LO6: To be able to identify and describe the needs of the parties involved in labor relations, and how these needs are balanced.
Assignment Question(s):
Part 1- Discussion Questions:
1.Customer feedback needs to be part of every employees evaluation when that employee has customer contact. Do you agree or disagree? Explain your position. (minimum words: 200)
2.Would you rather work for an organization where everyone knows what others are earning or an organization where this information is kept secret? Why? (minimum words: 200)
Part 2- Case Study
Read the case given below and answer the questions:
Nawal was the first of her family to go to college and, after working in a reputed organization for a few years, she got into her first-choice graduate program. During her first semester, Nawal was seen as mature, professional, and well-organized. Concerns emerged during the spring semester; she seemed distracted when on campus and was absent from organization more days than she was present. She was working on a paper, but progress was slow, and in March Nawal failed to turn in a draft on the date promised. Her advisor Dr. Hamed assumed that more structure was needed, so she began to set very explicit expectations for products with specific deadlines attached. During their meetings, Nawal was enthusiastic about her projects and eagerly promised to get the work done. However, the pattern of failing to deliver kept repeating itself. Finally, after an extended stretch when Nawal was absent from the organization and had missed a deadline for a draft, Dr. Hamed called her in to ask if she was serious about her work. Nawal teared up and revealed that her mother was seriously ill, and she had been driving the three hours back home every weekend for the last several months to help her family. She had thought it inappropriate to mention her family crisis, not wanting to acknowledge that her personal life was interfering with her graduate studies. She asked Dr. Hamed if she should withdraw from the program.
Questions
3. What are the main themes raised in this case?
4. How can organization develop successful mentoring programs to help its work force?
5. What policy changes might the department implement to avoid a repeat of the situation in the future, with another student?
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